ROC THE PHOTO
Frequently Asked Questions
ROC THE PHOTO is here to help!
-
Where do I order?
ROC THE PHOTO has gone paperless. Click here to locate your event and begin your order.
-
How long do I have to order?
You have until 11:00pm on picture day to order. Special print rates are only valid on prepay. A “Second Chance” opportunity to order is available after picture day at increased prices.
-
Do you take cash or check?
Since all ordering is online, we only accept credit card in our secure system. No payment will be taken on location. Please contact us if special arrangements need to be made.
-
Do I need to print out my order confirmation or order number?
No need, we will match your child’s name with your order.
-
I have multiple children; can I just place one order?
Yes, you can place one order for multiple children in our online ordering system. Just add the first child's name and click "add" to add an additional child.
-
Can I just order an 8x10 (etc.)?
Yes, add the last “package” to your cart for $0.00 and you will be redirected to our “add on” menu.
-
Can I see the photo before I order?
We do not offer proofs, but your satisfaction is guaranteed on our photos. If you aren’t satisfied you can return them for your money back. A “Second Chance” opportunity to order is available after picture day where viewing is available however, special print rates and products are only valid on prepay. Passcodes are required for Second Chance ordering.
-
What is my second chance passcode?
For sports leagues you will need to email us for access with the following information:
Event:
Athlete Full Name:
Team:
Level:
Coach:
Please keep in mind it will take 3-6 days to send the code and another 2-8 for the image to post to the website.
For school portraits your passcode is your child's school ID # (or lunch number). Please contact the school if you need that number.